Privacy Policy

Effective Date: 01-01-2026

1. Overview

Digital Bridges Canada ("Digital Bridges", "we", "us", "our") respects your privacy and is committed to protecting it through this Privacy Policy ("Policy"). This Policy explains how we collect, use, share, and safeguard Personal Information when you visit our website, sign up for membership, use our digital tools, access learning resources, communicate with us, or otherwise interact with our services (collectively, the "Services").

If you do not agree with this Policy, do not use the Services. By using the Services, you consent to the practices described here.

1.1 Controller vs Processor

Digital Bridges may process Personal Information in two ways:

- When we act as a controller: we determine how and why Personal Information is processed (for example, account creation, billing, support, and operating our website).
- When we act as a processor (service provider): if you use our tools to collect or manage data about your own customers, leads, or contacts, you are responsible for that data. In those cases, your privacy notice applies to your customer data, and Digital Bridges processes that data only to provide the tool functionality.

If you are a customer of one of our members (for example, you received a message from a member business), please contact that business directly for questions about their privacy practices.

2. Information We Collect

We collect "Personal Information" which means information that identifies, relates to, describes, or could reasonably be linked to an individual.

2.1 Information You Provide Directly

Examples include:

- Name, email address, phone number, business name

- Account login details and settings

- Billing and payment details (processed through payment providers)

- Support requests and communications

- Information you submit through forms, onboarding, or scheduling

If you provide Personal Information about someone else, you confirm you have the authority to do so and to allow it to be used under this Policy.

2.2 Information We Receive From Third Parties

We may receive information from:

- Payment processors (confirmation of payment status)

- Tool providers and integrations you choose to connect

- Marketing partners (where applicable), such as referral sources or ad platforms

- Publicly available sources (limited, business-related)

2.3 Information Collected Automatically

When you use our website or Services, we may automatically collect:

- Device and browser data (IP address, device identifiers, browser type)

- Usage data (pages viewed, actions taken, feature usage)

- Approximate location derived from IP address

- Cookies and similar technologies

We may use cookies for core functionality, analytics, and to improve the user experience.

3. How We Use Personal Information

We use Personal Information for the following purposes:

3.1 To Provide and Operate the Services

- Create and manage accounts

- Provide membership access (tools and learning resources)

- Enable core platform functions

- Process payments and manage billing

- Maintain platform security and performance

3.2 To Improve and Develop Services

- Analyze usage trends and feature performance

- Debug, test, and improve reliability

- Enhance onboarding and user experience

3.3 To Provide Support and Communication

- Respond to support tickets and requests

- Send service notices (security updates, changes to terms, account notices)

- Confirm transactions and membership status

3.4 Marketing and Updates (Where Permitted)

- Send product updates, newsletters, or educational announcements

- Provide relevant communications based on your preferences

You can opt out of marketing communications at any time. Service and account notices may still be sent when necessary.

3.5 AI and Automation Features

Some features may use automation or AI to assist with workflows and performance.
We do not use your Personal Information to train generalized, public AI models. Where third-party AI services are used, they are intended to process data only to deliver the feature you are using, subject to their applicable terms.

3.6 Legal, Compliance, and Security

- Prevent fraud, abuse, and unauthorized access

- Enforce our agreements

- Comply with legal obligations and lawful requests

4. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards intended to protect Personal Information against risks such as loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Where we rely on third-party platforms to deliver tools (including platforms similar in nature to GoHighLevel), we expect those providers to maintain safeguards appropriate to the data being processed.

Users also play a role in security. You are responsible for:

- Keeping passwords confidential

- Using strong passwords and secure access methods

- Limiting access to your account and devices

No system can be guaranteed to be 100% secure. If you believe your account or interaction with us is no longer secure, contact us immediately using the details in the Contact Information section.

5. When We Share Your Information

We may share Personal Information only as described below:

5.1 Service Providers and Tool Partners

We may share Personal Information with vendors who help us operate the Services, such as:

- Hosting and infrastructure providers

- Payment processors

- Analytics and security providers

- Customer support tools

- Third-party tool platforms used to provide membership features (including platforms similar in nature to GoHighLevel)

These providers are authorized to use Personal Information only as needed to provide services to us and are expected to apply appropriate protections.

5.2 Integrations You Choose

If you connect third-party services, information may be shared with those services based on your configuration and their terms. Digital Bridges does not control third-party privacy practices.

5.3 Legal and Safety Reasons

We may disclose Personal Information if we reasonably believe it is necessary to:

- comply with law, regulation, or legal process

- respond to lawful requests by public authorities

- protect the rights, safety, and security of Digital Bridges, our users, or others

5.4 Business Transfers

We may share Personal Information in connection with a corporate transaction such as a merger, acquisition, restructuring, or sale of assets.

5.5 With Your Consent

We may share information at your direction or with your explicit consent.

5.6 Phone Numbers and Messaging Consent

We do not share your phone number or messaging opt-in consent with third parties</u> unless you explicitly authorize it or we are legally required to do so.

6. Data Retention

We retain Personal Information only as long as reasonably necessary to:

- provide the Services

- maintain records for business and legal purposes

- resolve disputes and enforce agreements

- comply with applicable laws

We may anonymize information for analytics or statistical purposes, in which case it is no longer linked to you.

7. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect Personal Information from children under 16. If you believe a child has provided Personal Information to us, contact us and we will take steps to delete it where appropriate.

8. Links to Other Websites and Services

Our Services may link to third-party websites or services. Their privacy practices are governed by their own policies. Digital Bridges is not responsible for third-party privacy or security practices.

9. Do Not Track

Some browsers offer a "Do Not Track" feature. At this time, our Services may not respond to Do Not Track signals.

10. Your Choices and Rights

Depending on where you live, you may have rights to request:

- access to your Personal Information

- correction of inaccurate information

- deletion of certain information

- withdrawal of consent (where processing is based on consent)

- marketing preferences and opt-out choices

We may request verification of identity before fulfilling requests.

11. Canada Privacy Rights

We follow applicable Canadian privacy requirements, including principles aligned with PIPEDA. Canadian residents may request access to, correction of, or a copy of their Personal Information, subject to lawful exceptions.

Residents of Quebec may have additional rights under applicable provincial privacy laws.

12. United States Privacy Rights

Residents of certain U.S. states may have additional rights under state privacy laws, which may include:

- the right to access, correct, or delete Personal Information

- the right to opt out of certain forms of targeted advertising (where applicable)

- the right to appeal certain decisions

If we offer opt-out controls applicable to your region, we will provide a method to exercise those choices.

13. International Data Transfers

Digital Bridges may use service providers that process or store data in Canada, the United States, or other jurisdictions. Where Personal Information is transferred, we take reasonable steps to ensure appropriate protections consistent with this Policy and applicable law.

14. Updates to This Policy

We may update this Policy from time to time. If required by law, we will provide notice of material changes. Continued use of the Services after updates means you accept the revised Policy.

15. Contact Information

If you have questions about this Policy or privacy practices, contact us:

Email: [email protected]

Terms of Services